Canada: 866-840-2834 | USA: 866-840-2834 | Caribbean: 866-840-2834 | UK: 020-3356-4991 | Bermuda: 441-296-1473 |

Support

Our support plans are simple, affordable and dependable. You focus your energy on growing your business while knowing that Cloud Suite Pro and Microsoft take care of the Dynamics. We have three options for you to choose from: Ad Hoc, Prime, and Elite. You can choose the option you need based on your budget. (Pricing will vary by region)

Cloudsuitepro specializes in Dynamics GP and has recently helped many organizations that are experiencing challenges with service, support, and escalating costs. The following areas were listed as issues of concern:

  • Monthly standby charge, which doesn’t include any support services
  • Initial contact and services being provided by junior consultants then being escalated to senior consultants, resulting in many additional chargeable hours all at one high rate.
  • Consultants are either knowledgeable in GP or the technology behind it, not both, thus two consultants are being utilized to resolve issues, again resulting in many additional chargeable hours all at one high rate.
  • High hourly rates.

How we addressed these issues:
  • Cloudsuitepro does not charge a monthly standby charge. Our standard Service level agreement offers a 30 minute response time at no cost. Clients are only charged for time spent.
  • Cloudsuitepro only employs senior seasoned consultants. You will only be assisted by a senior consultant throughout resolution. Resulting in issues being resolved quickly and at a lower total cost.
  • Cloudsuitepro consultants are a rare breed known as “hybrids”. These are highly sought after senior individuals that are experts in technology, GP, accounting and business analysis. Resulting in issues being resolved quickly, appropriately, and inexpensively.
  • Cloudsuitepro has made a conscious effort to reduce overheads resulting in lower hourly rates than most vendors

 Support Plan Comparison

Ad-Hoc

 Prime

  Elite

 

 
 
 
Response Time
1 hr
30 mins
30 mins
Quarterly Review and Recommendations
 N/A
Yes 
 Yes
Support Hours
 
 30 Hours
 60 Hours
Cost
 $165/hour
 $4800
$9300
Expiration
N/A
Never
Never

FAQ’s

How can I get in touch with you if I need help

How can I get in touch with you if I need help

You can get in touch with us by
A] Email us at support@cloudsuitepro.com
B] Call our support at +1 – 866-840-2834

What are your support hours?
8 am to 8 pm EST (After hours support options also available.)
Are there any limitations to what I can use my support hours for?
They are your support hours, you can use them in anyway you wish.

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